Returns & Exchanges
We hope you love your pieces from Another Version but if for any reason you're not completely satisfied, you can return your items for a refund or exchange within 30 days of receiving your order.
We’re in the process of implementing a dedicated returns portal to make returns even more efficient. In the meantime, if you need to start a return or have any questions, please reach out to our customer service team - we’re happy to help.
Frequently asked questions
How do I return or exchange an item?
We’re currently working on launching our new returns portal to make the process faster and easier. In the meantime, please reach out to our customer service team to initiate a return or exchange.
When will I receive my refund?
Once your return is received and processed, refunds are typically issued within 5–7 business days.
What is your returns policy?
If you're not entirely satisfied with your purchase, we're here to help. You have the flexibility to return items for a full refund or exchange within 30 days of purchase, except for those marked as "FINAL SALE."
Before initiating the returns process, we ask that you carefully review the eligibility requirements outlined below:
Eligibility Requirements HERE
- All returns or exchanges must be shipped back to our returns address within 30 days of purchase. If returned after this period, a store credit voucher will be issued automatically.
- The items must be returned in their original packaging with all tags attached and must not have been worn, washed, or altered in any way.
- They must be in a sellable condition free from any marks or stains.
Regrettably, any items that do not meet these requirements will be returned to the sender, and a refund or exchange will be declined.
